Frequently Asked Questions:
- When should I expect my order? Which shipping company?
- How do I pay for my order?
- I travel a lot for work. Can I suspend my order and/or get it delivered to my hotel?
- How do I cancel delivery?
- What kind of ingredients do you use?
- Do I need to take any supplements?
- Do you use any processed food/artificial ingredients, etc?
- How are the meals prepared? Is anything fried?
- What is the fat content in your food?
- How many calories are in the meals?
- How long does your food take to work?
- Do I have to add anything to what I receive?
- Are snacks included in any of the programs?
- What should I do when I receive my box?
- How long can I keep my food for?
- Can I choose what I want to eat for the week?
- Can I order for only the days I want? What if I only want lunch?
- Can I order outside the US?
- Is this only for people on a diet?
- Do you have a children’s menu?
- What if I am still hungry?
Q: When should I expect my order? Which shipping company?
Your order will be shipped via UPS overnight and will be delivered to your door every Saturday morning on/or before noon. Each box will contain breakfast, lunch, and dinner for each day of service. The containers should be transported to your refrigerator as soon as possible.
Q: How do I pay for my order?
Go to our order page, you will be asked to fill out a form with your personal information, including your credit card info. Your card will be charged every Wednesday morning prior to your delivery.
Q: I travel a lot for work. Can I suspend my order and/or get it delivered to my hotel?
We are more than happy to accommodate your delivery to meet your needs. However, we do need to be notified by the Tuesday (at 8pm) prior to the week you would like to either suspend or receive your box at a different location. When you do suspend for a period, just let us know when you will return/would like us to resume your deliveries. Also – because the containers are vacuum sealed, many dishes are great to travel with! Soups are sometimes not allowed through airport security, but the solid dishes are and soups do freeze well should you want to reheat them when you return.
Q: How do I cancel delivery?
You must specifically request cancellation or we will keep delivering you meals. Contact us for cancellation by Tuesday of the week prior to what you want to be your last delivery, no later than 8:00pm (PST), before any upcoming delivery. Phone is the fastest method.
Q: What kind of ingredients do you use?
Q: Do I need to take any supplements?
If you will be maintaining a completely plant-based diet, we do recommend a vitamin B12 supplement. If you are not getting regular sunlight and your lab work reveals a low vitamin D level, you may consider supplementing with vitamin D as well.
Q: Do you use any processed food/artificial ingredients, etc?
Q: How are the meals prepared? Is anything fried?
Q: What is the fat content in your food?
Q: How many calories are in the meals?
We do not count calories. Our food is pure, clean, and organic. Everything is naturally low in fat and sodium and we do not add sugar to anything. It is not about the quantity, but the quality. The 150 calories in a piece of cake will affect your blood sugar differently and not satisfy you or give you the nutrients in the same way a big bowl of broccoli & brown rice with the same amount of calories will.
Q: How long does your food take to work?
It varies from individual to individual. Different factors come into play such as exercise, lifestyle, etc. However, the vast majority of people see some physical results within 10-14 days. While they usually do not see any noticeable weight loss, they do start to feel an obvious change in their digestive system, energy, and overall wellness.
After one month, there is usually some weight loss, clothes fit better, and energy levels and overall wellness continues to improve. At three months, there is usually a significant amount of weight loss as well as a vast improvement in overall wellness. At six months, most people have either reached, or are very close to reaching their target weight and can comfortably say they feel their lifestyle has been monumentally impacted…for the better!
Q: Do I have to add anything to what I receive?
Q: Are snacks included in any of the programs?
All of our programs are designed to keep you full in between meals. Our unprocessed ingredients are nutrient-rich, and full of fiber and protein. These nutrients will help you feel fuller, longer, as opposed to frozen meals that contain preservatives and empty calories and leave your stomach rumbling an hour or two later.
Q: What should I do when I receive my box?
Please make sure to put your food in your refrigerator as soon as possible! The food is made fresh, and while it is in a chilled box, it must be placed in the refrigerator as close to pick up/delivery time as possible.
Q: How long can I keep my food for?
Q: Can I choose what I want to eat for the week?
Q: Can I order only for the days I want? What if I only want lunch?
Q: Can I order outside the US?
Q: Is this only for people on a diet?
Absolutely not. Our food is for everyone. Should you have extra pounds, they will naturally come off simply because the food is so healthy, but we encourage everyone and anyone to order. It is delicious, healthy, and convenient making it perfect for everyone!
Q: Do you have a children’s menu?
Q: What if I am still hungry?
This is rarely an issue. The first week you may have to adjust, and will undergo a type of natural “cleanse” as your digestive system acclimates to the program, but after that, you will feel more energized and notice you are completely full after every meal. Many find they cannot even finish the portions we give them. For those who are extreme athletes, we are happy to do a customized plan for an additional fee.